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FAQ

ORDERING Process

UPDATE September 2017.  Please select your SHIPPING method when ordering on line. You need to choose that before you can proceed to payment.  Thank you. (We are working to make it clearer, but placing a note here as some customers have commented.) 

Should I order as a GUEST or make an ACCOUNT?

It takes the same amount of time to register and asks the same questions for both. If you sign in as a GUEST then your email is retained but no other information.  If you sign on for an ACCOUNT, it just retains that standard information, so that your next order is much quicker to place.  We don't give out your email to a third party for any registration. 

I can't remember my password? My password is not recognised. 

If your password is not working, please just click on the FORGOT password feature and follow the link to confirm that your email is yours.  The link will take you back to your own email. This is a safety precaution and should only take an extra moment.  

 

TYPES of labels

What type of clothing labels should I order for my Mum/Dad going into a resthome?
We recommend our iron on labels for rest home and retirement homes because they are tested and guaranteed to stay on in a hot commercial wash. They are easy to apply. The printing is clear and bold. They are our best selling product as they have stood the test of time. Many NZ resthomes order with us.  Find out more by clicking here.

Do you recommend your IRON ON labels for all clothing?
Our iron on labels will adhere to most clothing, including wool.  (See below for delicate fabrics.)  The only material they will not stick to is pure nylon, eg a raincoat. Some fabrics have a mixture of nylon and polyester eg stockings, and that material is O.K.  Just check your garment label if in doubt, or attach the iron on label to the label in the garment. They are usually polyester. Our iron on labels work wonderfully on cotton and polyester. 

What about socks?
Yes, our iron on labels will adhere to socks. Place them on the sole of the foot. Put the label from toe to heel to avoid the stretch. Easy to label cotton blend socks. 

I have an expensive woollen cardigan and a few other delicate items - how can I label them?
For delicate garments we suggest short bursts of heat, repeated several times eg iron on top of your label, press hard, then lift your iron. A good tip is to use a piece of BAKING PAPER to cover your label and delicate fabric.  Press hard then lift your iron. Depending on the fabric and the heat of your iron, you may have to repeat that several times.  If your label is not sticking, then increase the heat, and hold the iron down, on top of the baking paper, for a longer period of time. 

Do your labels work on slippers?

Slippers are a popular item to label and are an essential item in a rest home or hospital. You can use our traditional Shoe Labels if the surface inside the slipper/shoe is flat.  However, you can also use an iron on label on the slipper tongue if the slipper is very soft/fluffy, or iron one to the inside of the slipper - on the side - where you can point the tip of your hot iron. 

Will the labels last in the hot commercial washer and dryer that the retirement home use?
Yes, they have been fully tested and are used by rest homes and retirement homes around New Zealand.  If you see any label lift after the first wash, then just re-iron it again.  It means it didn't quite seal with enough heat the first time.  The label will not be ruined by washing, and can be re-ironed to seal.

Are your iron on labels scratchy or itchy on the skin?
If the person has extra sensitive skin the label can always be ironed into an area on the clothing that is less likely to rub e.g. like the side seam or on the bottom of the jumper. Our iron on label adheres quite well “into” the clothing and sits flat and shouldn’t rub or be too scratchy on the skin.  

I've ironed my label on but it's not in the right place - can I get it off?
On some materials it is almost impossible to get our iron on labels off. They are designed to stay on! We have provided customers with a packet of blank labels in some circumstances where it was necessary to remove the name – so they just ironed the new blank label over the existing one.

My elderly Mum is going into respite care - how many labels do you think she will need?
We recommend a pack of 100 iron on labels for $38 for most rest home needs, however if this is a one off respite care stay, and only a few essential items need labelling, then perhaps you would need 50 iron on labels for $28.  However we always say, their name is never going to change, and when new items are purchased for winter/summer, this means you have a few spare if you go for the bigger pack for only $10 more.

What is the difference between the Sew-On clothing labels you sell?
We sell two different types of sew on labels. One for machine sewing and one for hand sewing. 

Polyester Sew On Labels - for MACHINE sewing
• These printed sew on labels are generally easier to read  than the woven ones ( as the print can be larger and bolder)
• Best to machine sew (A bit hard to hand sew but some people manage it. If you really want to hand sew we suggest you buy the iron on labels, and then add a stitch each end after ironing them on.)
• Small quantity available, starting at a 20 pack for only $17
• Can print 2 lines and upper and lower case

Woven Sew On Labels
• This label is embroidered using traditional looms. They will last a long time and this is a quality product. 
• Can only be done in CAPITAL letters. 
• Minimum quantity is 50 labels for $49
• Different coloured text available against the white background
• Can be sewn by machine or by hand. 

I’ve lost the instructions on how to apply Name It iron on clothing labels. Can you help!?
For more information on this topic please read our web pagee on How To Iron on Name It Labels.

 

QUESTIONS about placing an order with Name It

How do I pay for my order with Name It?
We offer 3 different methods to complete the payment on your order.
• Secure online Credit Card payment with Visa or Mastercard
• Direct Deposit to our Bank of New Zealand account
• Cheque –  if ordering via the mail. Send to P.O. Box 32-251 Devonport, 0744. 

Is it safe to use my Credit Card on your site?
Yes. Our website is secure. When you get to the payment page you will see the padlock sign. We use DPS Payment Express as our payment provider. This is PCI DSS compliant and a 256-Bit Secure Encrypted Payment Gateway. For further information you can visit their website: http://www.paymentexpress.com/About/About_DPS

How do I know if my order has been received by Name It ?
After placing your order you will get an email confirmation with your order number and details.  ( It’s always a good idea to check this email to make sure all the information you sent us is correct.)  Once your order has been fulfilled and posted, we will email you an update to let you know. This email will say it has been SHIPPED.

What happens to my name and address if I order with you on the internet?
We will not pass on your details to any other company, for any other purpose.

Can you print special characters and in different languages e.g. Chinese?
Yes – if you can type it in to the order box, we will be able to copy and paste and print your required name/text. However for our sew on Woven labels, these are done on looms and can only print in English, upper case letters only.